FAQ & Ordering

Why Printed Performance?

Printed Performance is a sister company of VC Ultimate so you get the same great service and product quality guarantee that we’ve been offering since 1998. Customers always ask us, “What’s the difference between a VC and a PP jersey?”, so we thought we’d start by answering that question first:

The VC jerseys are the ones that we make ourselves and design every aspect from the fit to the material. Of course, we think these are the best performing and most comfortable lightweight jerseys around. That said, because so much of VC’s product offering is custom-made for your team and produced locally, the costs – and therefore prices – are higher.

The PP jerseys are a great substitute for teams with budget and/or time constraints. The products we’ve selected for the Printed Performance line are the best in-stock options that we have found from our supplier network. Orders can be printed and shipped in just a couple of weeks, and at a much lower price. As athletes ourselves, we make this promise to you: If we wouldn’t wear it, we wouldn’t offer it. The Printed Performance line of gear is high quality and comfortable – you have our word.


How to Place an Order

Please use VC’s order form and place the color and style code in the reference field for each product. This system allows us to keep track of all of your order details, and ensures that the information you give us is the exact information we use to produce your team gear.

If you have any questions or concerns while filling out the order form, please let us know! Send an email to info@printedperformance.ca, or use our Contact Form and a sales associate will be in touch as soon as possible to help guide you through the system.

ORDERING FORM

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If you are ordering a product that doesn’t really fit in to the options shown, please use the “Other” product option, and follow these steps:

  1. Select the “Other” product for Screen Printed/Embroidered
  2. In the Reference Box, enter in the style number/description of the product you are interested in
  3. Pick your garment colour, or just select white if you don’t see what you are looking for there
  4. If your item doesn’t have any sizes, just pick any size box to enter your quantities

If you are ordering hats that come in multiple sizes, enter the quantities in the box that makes the most sense and also write the details in the Notes section.

Complete the order form as the steps prompt. Please put any information that you can tell us that will help us summarize your order for you in the Notes section.

We always provide a mock up of the product for your review to make sure that we are on the same page.


Delivery Timelines

We will confirm your order within 1 business day after having checked that stock levels are OK with our suppliers.

Screen Printed, Spot Sublimated or Embroidered gear ships within 1.5-3 weeks of order. We will confirm your order timeline once your order is finalized.

Blank/Non-printed gear ships in 2-3 days.


Shipping

12-23 Units 24-49 Units 50-71 Units 72-149 Units
$1.50 $1.25 $1.00 $0.75


Order Minimums

We have a 12 unit minimum for all new orders. If you are looking to reorder gear and require less than 12 units, please contact your sales representative of info@printedperformance.ca for options.


Returns, Exchanges, Warranty

We cannot do returns or exchanges on customized gear. Blank gear may be returned or exchanged for a 30% fee.

Customized gear is 100% quality guaranteed – if you have any issues with your order, you must contact us within 10 days of delivery and we will work out a repair or replacement solution with you.


Payment Terms

We will order your gear for you the moment your confirm your order. Therefore, changes cannot be made after that point, and payment is due in full. Payment can be made via check, most major credit cards, money order and PayPal.

All prices are in CAD, and all cheques should be made payable to VC Ultimate Inc. You may pay your invoice via Visa, Mastercard or PayPal online, or send an Email Money Transfer to info@vcultimate.com


Sales Tax

13% HST will be added to any order shipping within Ontario, or to New Brunswick, Newfoundland and Labrador.
12% HST is charged on orders shipping to BC.
5% GST is charged on orders shipping to Manitoba, Alberta and Saskatchewan.


Mailing Address

Printed Performance by VC Ultimate
163 Sterling Rd., Unit 181
Toronto, ON  M6R 2B2